1. Collection and Use of Personal Information
1.1 Website Use
You do not have to register to visit or use our Website.
1.2 Marketing Communications and Advertisements
If you sign-up to receive electronic marketing communications such as [emails or text messages], we collect your email address and cell phone number. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each message. Alternatively, you can opt-out of receiving electronic marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us. If you engage with our marketing campaigns on social media websites such as engaging with an influencer’s post, we may collect information (e.g. likes, shares, and comments) for the purposes of evaluating the effectiveness of our marketing campaign.
1.3 Location Information
We may have access to certain information about your location, such as your country or address, when you provide it in your profile or via device information (such as an IP address). If you access our sites on your mobile device we may collect information about your device’s precise location.
1.4 Surveys & Research
From time to time, we may offer you the opportunity to participate in one of our surveys or other research projects. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.
1.5 Website Purchases
1.6 Contests and Promotions
When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion.
If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.
1.8 Contact Us
When you contact us with a comment, question or complaint through email, online message, or the “Contact Us” form on our Website, you may be asked for information that identifies you, such as your name, company name, and email, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
1.9 Technical and Usage Information
We also collect certain technical and usage information when you use the Website, such as the type of device, browser, and operating system you are using, your Internet service provider or mobile carrier, unique device identifier, IDFA or IDFV, MAC address, IP address, device and browser settings, the webpages and mobile apps you use, advertisements you see and interact with, and certain usage information. See our Cookies section for more information on how we may use these technologies to collect this information.
2. Sharing of Personal Information
2.1 Service Providers
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers to provide services such as: hosting the Website, providing advertising and marketing services, and customer support. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions. In the event personal information is transferred to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
2.2 Legal Compliance
We, our affiliates and our Canadian, U.S. and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to other organizations in the case of a breach of an agreement or contravention of law or for the purposes of detecting, preventing or suppressing fraud, or as otherwise required or permitted by applicable Canadian, US or other law (which may include lawful access requests by courts, law enforcement and government institutions in such foreign jurisdictions). We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
2.3 Sale of Business
We may transfer or disclose any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the Envol or as part of a corporate reorganization or other change in corporate control.
2.4 Other Affiliated Professionals
At your request, we may provide your personal information to our affiliated professionals and other business partners, such as lawyers, accountants, and consultants to use in accordance with their own privacy policies. We may share your personal information so that these affiliated professionals and business partners can provide you with information on their products and services.
2.5 Other Reasons
Where required or permitted by applicable law, we may share our personal information for other reasons than we disclose to you.
3. International Transfer
We operate internationally, and many of our computer systems are currently based in the United States, this means information we collect will be processed by us or our affiliates or service providers in the U.S. where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union or Canada.
4. Information About Our Website
4.1 Visiting Our Website
In general, you can visit Envol without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us to monitor and improve our products and services and to understand your activity.
We use a technology called “cookies” on our Website. A cookie is a tiny element of data that a website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of Envol’s features. See Managing Cookies and Other Technologies below for more information.
4.3 Website Analytics
We may use a third-party website analytics site such as Google Analytics to help us gather and analyze information about your use of our Website (such as the areas visited, as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information, see: www.pendo.io. We may also use tracer tags and web beacons, which allow us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor the Website for you and other future visitors.
4.4 Third Party Links
5. Safeguards and Retention
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
6. Managing Cookies and Other Technologies
Cookies can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). Check your browser settings to learn how to delete cookies. You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser’s settings for more information. However, blocking cookies or similar technology might prevent you from accessing some of our content or Website features.
7. Access to Information
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying your identity before providing access to their personal information records.
Our Websites is a general audience site. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
10. Contact Us
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How Long We Retain Your Data
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.